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SAME DAY SHIPPING on all orders placed before 5 p.m. EST (2 p.m. PST).*
FREE PRIORITY SHIPPING on all domestic orders over $75
*Excludes weekends and holidays. In-stock items only.
Delivery to the contiguous U.S. States:
| Order Amount |
Shipment Method |
Cost |
Delivery Time* |
Policies |
| $0 - $74.99 |
USPS Priority |
$6.95 |
2 - 7 days |
No dangerous goods |
| FedEx Ground |
$6.95 |
2 - 7 days |
No PO Boxes |
| FedEx 2-Day |
$12.95 |
2 days |
No PO Boxes, No dangerous goods |
| FedEx Overnight |
$29.95 |
1 day |
No PO Boxes, No dangerous goods |
| $75.00 and Over |
USPS Priority or FedEx Ground** |
FREE! |
2 - 7 days |
PO Boxes will deliver via USPS Dangerous Goods will deliver via FedEx Ground |
| FedEx 2-Day |
$7.95 |
2 days |
No PO Boxes, No dangerous goods |
| FedEx Overnight |
$24.95 |
1 day |
No PO Boxes, No dangerous goods |
* Time stated in business days, excluding weekends and holidays
**All orders under 2 lbs will ship via USPS Priority
Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories:
Delivery
Option |
Delivery
Cost |
Order
Processed By |
Carrier
Delivery Time |
Total Delivery
Time |
USPS
Priority
Mail |
$6.95 |
Next business
day
|
3 - 8 business
days
|
4 - 9 business
days |
FedEx 2nd
Day Air
|
$24.95
|
Next business
day
|
2 business days
|
2 - 3 business
days
|
Please note that FedEx cannot guarantee shipping
in 2 days to non-contiguous U.S. entities at this time. DermaNew cannot refund orders
or file claims with FedEx unless it has been longer than 3 business days. We
appreciate your patience in this matter.
Delivery to Canada:
Delivery
Option |
Delivery
Cost |
Order
Processed By |
Carrier
Delivery Time |
Total Delivery
Time |
USPS to
Canada |
$6.95 |
Next business
day |
8 - 30 business
days |
10 - 30 business
days |
| FedEx International |
$34.95 |
Next business
day |
2 - 5 business
days |
2 - 6 business
days |
FedEx Standard
(Under $75) |
$29.95 |
Next business
day |
4 - 9 business
days |
5 - 10 business
days |
FedEx Standard
($75 and over) |
FREE |
Next business
day |
4 - 9 business
days |
5 - 10 business
days |
FedEx Standard cost includes all taxes and duties. USPS customers are responsible for all taxes and duties upon receipt. FedEx Standard is not available to Yukon, Northwest Territories or Nunavut or to PO Boxes. Free shipping offer not available to these addresses. Some packages may be subject to a customs charge.
Deliver to International:
Delivery
Option |
Delivery
Cost |
Order
Processed By |
Carrier
Delivery Time |
Total Delivery
Time |
| USPS International |
$19.95 |
Next business
day |
8 - 60 business
days |
10 - 60 business
days |
| FedEx International |
$69.95 |
Next business
day |
7 - 9 business
days |
7 - 10 business
days |
Some international packages may be subject to a customs
charge. Any customs charge is determined by the country to which the package is
shipped, not by DermaNew. Please check with your local postal service regarding
customs charges prior to ordering. Shipments to the UK may incur a £8 Royal Mail
handling fee.
We do not ship to Israel, Ghana, North Korea, Philippines, Thailand, or Nigeria. We reserve the right to cancel any international order.
FedEx Ground Delivery Estimated Time Chart
Shipping Days: Monday thru Friday, excluding U.S. federal holidays.
Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to DermaNew and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Processing Time: Orders received before 2 p.m. Pacific Standard Time
(5 pm Eastern) are processed the same day. Orders received after 2 p.m. PST
(5 pm EST) are processed the next business day. Orders received on Saturday
and Sunday are processed by close of business Monday.
Domestic Delivery Time – Standard Shipping: Orders shipped to the western
U.S. can be expected within 1 - 4 business days. Orders shipped to the eastern U.S.
generally take 4 - 6 business days. For quicker delivery, guaranteed overnight
and 2-day shipping services are available. All delivery times are estimates. The
total time needed to deliver your package may be longer. DermaNew is not
responsible for delays in delivery due to events beyond our control, including
shortage of materials, labor strikes, transportation failures or acts of nature.
Overnight and 2-day Shipping: For quicker delivery, FedEx guaranteed Next
Day and 2nd Day shipping services are available.
United States Postal Service (USPS) is required for all deliveries to
PO Boxes and military addresses. We cannot guarantee replacement of lost packages
shipped via USPS. Be advised that the USPS confirmation number you receive
from DermaNew is only used to verify when a parcel has
been delivered, and is not used to track packages en route.
Items that are DOT restricted, including items that are pressurized or
flammable, must be shipped via FedEx Smartpost or FedEx Ground in accordance with the Department of
Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories,
military addresses or international customers.
If an item in your order is out of stock, we will notify you via e-mail
within one business day. Please make sure to add us to your address book so that
you may receive a confirmation email (shipments@dermanew.com).
In accordance with U.S. federal holidays, DermaNew’s
warehouse will be closed on the following days of the 2008 calendar:
January 1
February 15
May 31
July 5
September 6
November 25-26
December 24-25
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