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You may check the status of your order instantly with DermaNew's convenient Order Status Page.
To see if your backorder has shipped, please check DermaNew's Order Status Page. If it has not yet shipped, you may contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
For UPS shipments you may contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795. We will provide a tracking number as well as the scheduled delivery date for your order. Please make sure and have your Order Confirmation number ready to expedite service.
Please be aware that USPS does not offer a tracking system. However, you can expect delivery between 5-7 business days after the shipping date.
If your order has not already shipped, you may add or remove products from your order by logging into your account.
Once you have logged in, click the "Would you like to change this order?" link. You'll be directed to a page that allows you to add or remove any item you wish.
If your order has not yet shipped, you may change your credit card information by contacting DermaNew Customer Service at our toll-free number, 1-877-394-8795.
DermaNew will email a Shipment Confirmation that details your order and shipment date.
DermaNew recommends that you log in to your account to verify shipment. You may also confirm shipment by contacting DermaNew Customer Service via email at service@dermanewdirect.com or by calling our toll-free number, 1-877-394-8795.
DermaNew recommends that you log in to your account to confirm that your order has been received. Clicking on your Order History link will list all of the purchases you have made. You may also verify that we have received your order by contacting DermaNew Customer Service via email at service@dermanewdirect.com or by calling our toll-free number, 1-877-394-8795.
Delivery time will depend upon the shipping method.
If you selected USPS you can expect delivery between 5-7 business days after the shipping date. If you selected UPS it is also approximately 2-7 business days. With UPS you also have the additional option to receive tracking information by contacting DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
Yes, if your order has not shipped, you may make changes to your backorder by contacting DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
You may also add or remove products from your order by logging into your account. Once you have logged in, click the "Would you like to change this order?" link. You'll be directed to a page that allows you to add or remove any item you wish.
Address problems may refer to a variety of situations. We recommend contacting DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795 to resolve the situation.
This means that DermaNew does not currently have inventory for the item in question. If the item is on backorder, we will provide an "estimated" time of arrival (ETA), which is often dependent on the manufacturer. Please contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795 with the name of the item you are interested in.
Yes, DermaNew does ship internationally to nearly every country in the world. We currently do not ship to Thailand, Philippines or Nigeria.
DermaNew offers flat-rate shipping fees for our international customers, which means your shipping costs will remain the same low rate, regardless of the size or weight of your order.
DermaNew has a special shipping page if you require more information.
Customs fees and duties are set by the shipping destination country. For this reason, DermaNew is unable to estimate customs fees or duties in our shipping fees. Customs fees are the responsibility of the customer importing the product.
We do not collect sales tax on orders to addresses outside of California, New Jersey and Minnesota. 8.25% tax is collected on orders shipped within California. 7% tax is collected on orders shipped within New Jersey. 6.875% - 7.875% tax is collected on orders shipped within Minnesota.
DermaNew charges your credit card at the time your order actually ships.
If your order has not yet shipped, you may cancel your order by logging into your account.
Once you have logged in, click the "Would you like to change this order?" link. You'll be directed to a page that presents a summary of your order. Simply click the "cancel" link at the bottom of the page and your order will be immediately canceled. A refund is not necessary as DermaNew does not charge your credit card until your order is actually shipped.
To cancel a backorder that has not already been shipped, please have your Order Confirmation number ready and contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
For DermaNew's refund policy, please see our convenient return policy page.
To receive authorization for a return, please have your Order Confirmation number ready and contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
While the full price of your item is credited back to you when DermaNew receives your return, please be aware that DermaNew items are not eligible for refunds on shipping and handling.
DermaNew automatically holds your order until all items are in stock. If you would like your order split into two or more shipments you will be charged separate shipping fees. To arrange for a split-shipment, please contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795.
If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact DermaNew Customer Service via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795 for further information.
Promotion codes work the same way as online coupons. DermaNew customers that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive DermaNew emails, please sign up for a free account and you will be added to our mailing list.
You are always welcome to contact DermaNew's award-winning Customer Service team via email at service@dermanewdirect.com or you may call our toll-free number, 1-877-394-8795 and we will be happy to assist you.
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